Half mask Respirator by 3M with Cool-Flow valve

RETURNS

The return of items in original as-shipping condition will, in general (see below), be accepted for credit. Please contact Customer Service via sales@azsafetysupply or through our online help desk to obtain a RGA (Return Goods Authorization) number. This will ensure we are both aware a return is coming, and that credit needs to be issued. 

Returns are expected to be done within 30 days of receipt of order.  After that we may not accept items of any type in any condition for return.  Customer will need to be responsible for paying freight on any returns unless there was a mistake or mis-shipment on our end.  In that case we will pay to return those items.

RE-STOCKING CHARGES

We only charge a re-stocking fee when we are charged one ourselves. Depending on the product, and the manufacturer's policies, there may be a re-stocking charge applied. These are in the range of 15-30%.

Please package returns appropriately, keeping record of tracking numbers. Insure the package if warranted, as we can only issue credit for returns we actually receive back from you.

NON-RETURNABLE ITEMS:

The following items are not refundable, or have certain restrictions on return.

CALIBRATION GAS:  We are unable to accept returns on gas due to manufacturer's policies and associated HazMat fees.

SINGLE GAS MONITORS  -  Some single gas personal monitors, like the BW GasAlert Clip Extreme for example,  once activated cannot be shut down and will continue to run for their two year life span prohibiting these items from being shipped because the alarm may be activated during transit. Additionally, these items are unable to be resold after activation. Of course, if you haven't yet activated your monitor, you can definitely return it.

USED ITEMS  - You can only return for credit unused items in their original packaging so they can be resold.  Once used an item is non-returnable.  The exception to this would be for warranty situations.  If you are unsure whether an item is returnable, just give us a call or email with questions. 

CUSTOM and SPECIAL ORDER -  certain special order items that need configuration as well as items that get custom imprinting or logos may not be cancellable and certainly cannot be returned unless the product is defective.

REFUNDS

We can only issue credit to the credit card originally used to purchase an item. The customer will be responsible for cost of shipping the product back to us. Products cannot be returned after 30 days of purchase.

DISCLAIMER

Prices and promotions are subject to change without notice. We are not responsible for product errors or omissions listed on azsafetysupply.com including descriptions or pricing. We are, of course, super humans but sometimes even we mess up.  But we’ll always try to work with you to make things right.

Finally, if you have any questions at all about your order just call us Toll Free at 1 800-457-3687 or locally at 970-482-9930.  Or you can email us via sales@azsafetysupply.com.   We are also working on implementing a help desk area under your personal account information portal where you can quickly ask us any questions about products, orders, returns, ship times, rates, etc.  We try to get back to you as soon as we can.